What we've worked out
Notes on how feedback tools are priced, what they actually meter, and what it costs to run the whole thing. Written from vendors' own pricing pages, with the dates on them.
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Feedback tool pricing in 2026: what six vendors actually meter
Canny bills per person who comments. Beamer bills per person who loads the page. Survicate bills per response. A look at what six feedback tools actually charge for, with every number read off the vendor's own pricing page.
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Your changelog tool is probably billing you for people who never opened it
Beamer meters monthly active users, defined as anyone who loads a page containing the script — not anyone who reads the changelog. Here is how that arithmetic works out, and what to check on any changelog tool before you install it.